Complaints and exchanges
Complaints & Exchanges
At us, you buy without any risk!
If you don't like an item or have reason to complain, you can exchange it.
Only the following items are exempt from exchange:
- Pet food (unless there are legitimate defects)
- Special orders (except for legitimate defects)
When returning a shipment, please note the following important information:
If you wish to return the item, please contact us in advance and let us know the items you wish to exchange. To make things easier, you can also use our contact form . We will then contact you as quickly as possible.